Terms of Use

Please read our Terms of Use & Service before browsing or making any purchase on our website. We also advise you to consult our Privacy Statement.

Manou Antwerp's (sometimes referred to as "we” or "us") website (referred to as our "website" or "site") and related services are made available to you in accordance with the following Terms of Use & Service. This multi-brand e-commerce website manouantwerp.com as well as the in-house Manou Antwerp label belong to MVAN N.V. You can find our registered offices at Augustijnenstraat 9 B1 2000, Antwerp, Belgium. Our VAT number is BE 0447 361 327.

Anyone wishing to buy from our online store is referred to as “the customer” throughout these terms and conditions.

PURCHASES
In order to make a purchase on our website, you will be required to provide your personal details. Please provide your real name, phone number, e-mail address and other requested information as indicated. You will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided. By ordering any product offered on our website, the customer is presumed to have consulted these general terms and conditions. A validated purchase through our website is deemed to be equivalent of an electronic signature which has the same value between the customer and Manou Antwerp/MVAN N.V. as a written signature and serves as evidence. Any contract or invoicing may be concluded in Dutch, French or English.

You must be at least 18 years old to place an order on our website. If you are under 18, we ask that you have the order placed by your parents or legal guardian. If we notice that an order has been placed by a minor, we will not carry it out.

To purchase an item, and therefore to place an order, you must add the item to your shopping basket. You can then choose the number of items you want to order. You will then have to enter your customer details, choose the delivery method and payment method. Afterwards you can check the details of your order and, if necessary, detect and correct input errors before you place the order. By clicking “order”, you place a binding order for the items in your shopping basket and you are obliged to pay them. After you have placed your order, we will send you a confirmation of your order by e-mail. The contract between us and the customer is binding as soon as you have received confirmation of the order from us. These items will only be sent once we have received payment of the full purchase price and shipping costs.

All orders are subject to acceptance and availability. Items in your shopping basket are not reserved and may be purchased by other customers. If by accident items are not in-stock in our inventory, we will immediately refund any payment you have made. We cannot be forced to restock the item. Any possible liability for unavailable items in any case, are limited to the amount paid by you for the unavailable items that we will refund you.

PRICING
The prices stated on the date of the order apply. The prices quoted are final and total prices, including VAT, which is 21% in Belgium, from where we operate and ship. The items remain our property until the full payment of the purchase price and the shipping costs is made. You can find the rates for our shipping costs here.

 

PAYMENTS
We accept the following payment methods: credit cards, Maestro, payment by bank transfer, Apple Pay and payment via Paypal. We reserve the right not to accept certain payment methods for a specific order and to refer to other payment methods. The customer is responsible for any costs associated with the payment transaction. In the case of purchases with credit card, the purchase will be charged on your credit card when we proceed to ship your order. Disputes concerning the payment or the execution of the deliveries fall under the exclusive jurisdiction of the courts of the judicial district of Antwerp.

LEGAL RIGHT OF WITHDRAWAL
You have the right to withdraw from the contract within a period of 14 days, as mandated by the Belgian government, which you can consult by clicking here. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, physically receives the completed order. To exercise the right of withdrawal, you must contact us. You can do so via email at manou@manouantwerp.com or by writing to Manou Antwerp/MVAN N.V. at Augustijnenstraat 9 B1 2000, Antwerp, Belgium.

RESTRICTIONS ON THE RIGHT OF WITHDRAWAL
Manou Antwerp/MVAN N.V. will seal goods that are not suitable (due to health protection or hygiene reasons) to be returned after opening or changing the packaging. With the delivery of such sealed goods you can only exercise the right of withdrawal, provided that the original packaging and/or seal is intact. Any item eligible for return must be new and complete. This includes any possible accessories, packaging and/or accompanying booklet and/or printed information. Your item must include the original price tag and/or brand label. Manou Antwerp/MVAN N.V. reserves the right to ask for photographic evidence of any item you’d wish to return during any step in the return process. This might be asked to ensure the validity of your return. Manou Antwerp/MVAN N.V. reserves the right to refuse any returns if they spark explicit reasons for concern. We will always notify you if this is the case.

IN CASE OF FORCE MAJEURE
In case of force majeure, meaning a situation beyond our control, we will notify you as soon as possible. Once this situation is over, we will keep our commitment to your order. If that takes too long, you can cancel your purchase. Did you pay in advance? Then you will receive your payment back in a timely fashion. Force majeure is any circumstance beyond our will and control that prevents us from fulfilling our promises to you. This includes strikes, fires, business failures, power failures, failures in a telecommunication or digital network or connection or communication systems used or the unavailability of our website, non-delivery or late delivery by suppliers or other third parties engaged. We also advise you to consult our shipping & handling policy.

REFUNDS
Possible refunds will be made to the account that you used for payment. For payments by bank transfer, the reimbursement will be made to the account from which the payment was made. If you have paid via PayPal or by credit card, the refund will be made to your PayPal or credit card account. No exceptions are allowed.

DEFECTS
Our liability for defects is governed by the applicable legal provisions. Please contact us at manou@manouantwerp.com whenever a problem occurs.

EU LAW
The European Commission offers consumers a platform for alternative dispute resolution. Consumers can settle their dispute regarding an online order without going to court. You can access the online dispute resolution platform by clicking here. If one or more provisions of the general terms and conditions are invalid, this will not affect the validity of the other clauses.

DISPUTES
Should any disputes arise between the Customer and Manou Antwerp/MVAN N.V., the courts of the judicial district of Antwerp will have the jurisdiction to hear the case. The agreement between the parties is governed by Belgian law.

INTELLECTUAL PROPERTY
Our website, logos, texts, photos, name and in general all of our communications, are protected by copyright. This means that you may not copy or reproduce elements such as our logo, website, photos, names, texts without our prior and explicit permission.

PRIVACY & COOKIES
You can find out more about Manou Antwerp’s privacy and cookie policy here.