Privacy

Please carefully consult our privacy and cookie policies before browsing or purchasing on our website. For any inquiry, changing or withdrawing your consent of the use of your data, the right to be forgotten or any other additional information, you can send us a request by sending an email to manou@manouantwerp.com. We also recommend consulting our general Terms of Use.

Manou Antwerp/MVAN N.V. is deeply committed to your privacy. We only use the personal information you provide us to better your browsing and shopping experience. We will never sell your personal information to a third party or use it in an invasive or harmful way.

COOKIES
Manou Antwerp and it’s webhosting service(s) use cookies. Upon visiting our website (for the first time), a pop-up window asks your permission for the use of these cookies. By confirming your consent to the use of our cookies or by continuing browsing our website, you consent to the use of cookies. Some of the cookies on our website are essential for us to be able to provide you with a service you have requested. You may not be able to use our website without these cookies. We also use website functionality cookies. These cookies enable you to browse our website comfortably and use features such as the shopping basket. We also use analytic cookies to measure how you use our services. This allows us to improve our services in the future and make your shopping experiences better. We, or rather the webhost of our online store, also use preference cookies. When browsing our website, these cookies will remember the preferences you made on the website earlier such as a preferred payment option or delivery address information. These cookies make browsing and shopping manouantwerp.com an easier experience for you.

MANAGING YOUR COOKIE PREFERENCES
If you wish to delete any Manou Antwerp cookies that are already on your computer, we recommend visiting the cookie section of the settings in your webbrowser settings, deleting the existing cookies and setting your new preferences. Please note that our website cannot control third-party cookies stored on your device(s). We have no control over these cookies or how the third parties uses them. They are used to allow third parties to provide a service to us, such as our payment processor. For more information on these cookies and how to disable them, please consult the respective individual third party's privacy policy.

DATA
The data controller for any personal data we hold about you is MVAN N.V. which is located at Augstijnenstraat 9 B1, 2000 Antwerp, Belgium with VAT registration number BE0447 361 327. We ensure that your data is held securely, that we give you accurate information about how your data is used and stored. The Manou Antwerp website and the products being sold on it are not aimed at individuals under the age of 18, we do not promote our products to this demographic. However we cannot always identify individuals of this age and under. Please consult our general Terms of Use for more information on this topic. We generally recommend consulting the Terms of Use alongside this privacy statement.

Manou Antwerp/MVAN N.V. will never sell your personal information for monetary gain or commercial use by third-parties. Any personal information we collect, store and use is used for your personal shopping experience on our website and to successfully fulfill your order(s). Any third parties or platforms we use, where you personal data could also be handled and stored, is in compliance with the applicable privacy laws for said third party and is only used by Manou Antwerp/MVAN N.V. to better your experiences on our website or to fulfill your Manou Antwerp order(s).

LEGAL
We must have a valid legal reason for processing any personal data and we may not collect, store or use data about you that is not compatible with that reason. There are four valid reasons for our use of your personal data: performance of a contract, our legitimate interests as a business, a legal obligation we are required to follow and consent which you provide to us. If you have given your consent to our use of your personal data, you are entitled to withdraw this consent at any time. The data we may collect are the following: your name, date of birth, email address, browsing and purchase history, date of consent, your delivery address in the context of delivering a purchase, billing address in the context of providing you with a correct order confirmation or invoice, order ID, physical gift card codes and discount codes. If you provide us with any additional personal information through email and/or in writing, we may also securely collect, store and use that data. What our website host or third-party payment platform/processor may also collect on top of previously mentioned data are your device ID and/or IP address, financial details (credit and debit card details etc) and browsing details. We inform you that for more information on these third party’s privacy policies, you can consult their respective privacy statements. Manou Antwerp/MVAN N.V. uses these the following third party services and platforms: Mailchimp in order to send out email marketing campaigns, Shopify to host this website and webshop and Mollie collect your online payment. Manou Antwerp/MVAN N.V. does not have direct access to any possibly sensitive data those parties may or may not collect.

DURATION OF THE USE OF YOUR DATA
We keep your personal data for a limited period of time in accordance with the applicable privacy laws. The specific retention period will vary according to the reason for processing your personal data. After this period, your data will be permanently erased.

YOUR RIGHTS
Manou Antwerp/MVAN N.V. is deeply committed to your personal wishes and rights regarding your personal privacy. You are entitled to modify or withdraw this consent at any time. If you wish to:

• Request insight on the personal data that we hold about you

• Withdraw your consent to marketing updates such as our mailinglist

• Object to our processing of your personal data on the basis of our legitimate interest as a business

• Request the deletion of your personal data and execute your right to be forgotten

• Ask us to correct anything in the personal data we hold about you

You can do so by contacting us by email at manou@manouantwerp.com with your request or write us at Manou Antwerp/MVAN N.V., Augustijnenstraat 9 B1, 2000 Antwerp, Belgium. We will honor your request and deal with it in a timely manner.

RESTRICTIONS
Manou Antwerp/MVAN N.V. is committed to the General Data Protection Regulation of the EU, which you can consult by clicking here. We restrict the transfer of your personal data to countries outside the European Economic Area. If we do transfer your personal data to parties in third countries, such as a web host, mailing services or payment services, Manou Antwerp/MVAN N.V. will take the necessary measures to ensure that your personal data are only processed in accordance with the applicable regulations. These data protection regulations may include binding corporate rules, contractual clauses or approved certification mechanisms. Manou Antwerp/MVAN N.V. may change this Privacy Statement at any time in the future. Changes will be published on this webpage. We therefore recommend that you check this page for updates regularly.